Tip 5 (Week 5 Fall 2011): Troubleshooting Public Printer Malfunctions

Step 1: If someone logs on as Guest/Fac/Staff they will only receive the Vended Printers as an option.  To make sure the patron is logged on as themselves go to the Windows button - Click Devices and Printers to display available printers.  If only Vended options are available the patron is logged in as a Guest or Fac/Staff.

If the patron is not logged in as himself; advise patron to log off and sign back in.

Step 2: It often takes up to 10 minutes to load a print request.  Sometimes simply logging off and back on will bring up the print option quicker.

Step 3: Many times Blackboard will not print from Internet Explorer.  Try using Firefox instead.

Step 4: If you have any further questions, contact Randy Stewart for impromptu consultation.

To complete this task, visit a public computer, sign in as a Guest and go through steps 1-3.

Post Author: Steve Mowrey